Support
Frequently Asked Questions
Common questions about DwellHQ.
What is DwellHQ?
DwellHQ is a home maintenance tracker. It helps you catalog every appliance, system, and fixture in your home, set recurring maintenance schedules, log service history, and store important documents like manuals and warranties.
Is DwellHQ free?
Yes. The free plan gives you 1 home with up to 10 rooms, items, and tasks. Paid plans remove those limits and add features like document storage, home research, contractor tracking, and AI-powered task suggestions.
What counts as an entity?
Rooms, items, and active maintenance tasks each count as one entity. Free accounts get 10 total per home. Paid plans are unlimited.
How much does DwellHQ cost?
The Personal plan is $8/month ($48/year) for one home with unlimited entities. The Professional plan is $12/month ($72/year) for unlimited homes and up to 10 collaborators per home. See the pricing page for full details.
Can I share my home with someone?
Yes. Personal plans include 1 collaborator and Professional plans support up to 10 collaborators per home. Collaborators can view and edit everything in the shared home.
What happens if I downgrade?
You keep access to paid features until the end of your current billing period. After that, you return to the free plan limits. Your data is never deleted, but you may not be able to add new items until you are under the free plan limits.
Can I cancel anytime?
Yes. Cancel from your account settings at any time. You retain access to paid features through the end of your billing period.
Is my data secure?
Yes. All data is encrypted in transit and at rest. We use Neon PostgreSQL for the database and Cloudflare R2 for file storage. We do not sell or share your data with third parties.
What file types can I upload?
You can upload PDFs, images (JPEG, PNG, WebP), and common document formats. Each file can be attached to a specific item, room, or service record for easy retrieval.
Does DwellHQ send maintenance reminders?
Yes. DwellHQ checks your maintenance schedules daily and sends email reminders when tasks are coming due. Reminders are based on your home's timezone, which is auto-detected from your address.
Can I use DwellHQ for multiple homes?
The free and Personal plans support 1 home. The Professional plan supports unlimited homes, making it ideal for landlords, property managers, or families with multiple properties.
Is there a mobile app?
Not yet. DwellHQ is a web app that works well on mobile browsers. A native mobile app is on our roadmap.
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